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Online Store Policy

Rajasthan Healthy Food (“RHF”, “we”, “us”, “our”)
Website: https://www.rajasthanhealthyfood.in/

By accessing and ordering from our online store (https://www.rajasthanhealthyfood.in/), you agree to the terms mentioned in this Online Store Policy. Please read this carefully before placing an order.

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1. General

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  1. This Online Store Policy applies to all purchases made through our official website and any other official online channels operated by Rajasthan Healthy Food.

  2. By using our website and placing an order, you confirm that:

    • You are at least 18 years of age, or

    • You are using the website under the supervision of a parent/guardian.

  3. Rajasthan Healthy Food reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on the website.

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2. Product Information & Ingredients

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  1. We aim to provide accurate information about our products, including ingredients, nutritional details, weight, and shelf life.

  2. Actual product packaging, design, and colours may slightly vary from images shown on the website, due to photography, lighting or screen differences.

  3. Ingredients and allergen information are mentioned on the product label and/or product page. Customers are advised to read this carefully before purchase and consumption.

  4. Our products are not medical, therapeutic or dietary substitutes. They are regular food products meant for general consumption.

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3. Pricing, Taxes & Promotions

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  1. All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable GST, unless mentioned otherwise.

  2. Prices are subject to change at our sole discretion, without prior notice. The price applicable to your order will be the price displayed at the time of placing the order.

  3. From time to time, we may run promotional offers, discounts or coupon codes. These:

    • May be limited by time, usage or quantity.

    • Cannot be combined with other offers unless explicitly mentioned.

  4. In case of any pricing error (technical or manual), we reserve the right to cancel the order and process a refund if payment has already been made.

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4. Orders & Acceptance

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  1. When you place an order, you will receive an order confirmation via email/SMS/WhatsApp with your order details. This is an acknowledgement of your order, not a final acceptance.

  2. Your order is considered accepted only when it is processed and dispatched from our end.

  3. We reserve the right to refuse or cancel any order in case of:

    • Product unavailability

    • Payment issues

    • Incorrect pricing or information

    • Suspected fraudulent activity

  4. In such cases, if the payment has been deducted, we will initiate a refund as per our refund process.

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5. Payment Terms

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  1. We currently accept the following payment methods:

    • UPI

    • Credit & Debit Cards

    • Net Banking

    • Wallets / other supported payment methods via our payment gateway

  2. Cash on Delivery (COD) is not available on orders placed through our website.

  3. All online payments are processed through secure, third-party payment gateways. We do not store your card or banking details on our servers.

  4. If a transaction fails but the amount is debited from your account, please contact your bank/payment provider. We will assist with order confirmation or refund status if required.

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6. Shipping & Delivery

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  1. We currently deliver to select pin codes within India. Availability will be shown at the time of checkout.

  2. Shipping charges, if any, will be displayed at checkout before payment. These may vary based on order value, weight and delivery location.

  3. Our usual delivery time is 6 to 7 working days from the date of dispatch, depending on your location. Remote or difficult-to-reach areas may take longer.

  4. Delays may occur due to factors beyond our control (courier delays, holidays, strikes, natural calamities, etc.). In such cases, Rajasthan Healthy Food will not be liable for any consequential loss or claim.

  5. Once the order is dispatched, you may receive tracking details via SMS/email/WhatsApp, subject to courier service integration.

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7. Delivery Attempts & Non-Delivery

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  1. Our courier partner will attempt delivery to the address provided at checkout.

  2. In case of incorrect address, wrong pin code, unreachable phone number or refusal to accept the parcel, the package may be returned to us.

  3. In such cases, we may:

    • Deduct shipping & handling charges and refund the balance (if product is resellable), or

    • Offer re-shipment at additional shipping cost, depending on product condition and shelf life.

  4. Perishable food products cannot always be re-shipped if returned, so please ensure correct delivery details.

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8. Cancellations

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a) Order Cancellation by Customer

  1. Orders can usually be cancelled before dispatch only. Once dispatched, cancellation may not be possible.

  2. To request cancellation, please contact us immediately with your Order ID using our contact details.

  3. If cancellation is approved before dispatch, we will initiate a refund as per our refund process.

b) Order Cancellation by Rajasthan Healthy Food
We may cancel an order, fully or partially, due to:

  • Non-availability of the product

  • Payment issues or suspected fraud

  • Incorrect pricing or technical error

  • Operational constraints or unforeseen issues

In such cases, a full or partial refund (as applicable) will be initiated.

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9. Returns, Replacements & Refunds (Food Products)

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As we deal in food items, our return and refund policy is limited and designed to ensure safety and hygiene.

  1. We do not accept returns for opened, used or partially consumed products.

  2. A request for replacement or refund will be considered only in the following cases:

    • You received a wrong product (different from what you ordered)

    • The product is physically damaged, leaked or tampered at the time of delivery

    • The product is expired or near-expiry at the time of delivery

  3. To raise a complaint, you must contact us within a reasonable time of delivery (for example, 48 hours) with:

    • Order ID

    • Clear photos/videos of the outer packaging, product, batch details and issue

  4. After reviewing your complaint, we may offer one of the following resolutions:

    • Replacement of the same product

    • Coupon/credit note for future purchase

    • Refund to the original payment method

  5. Rajasthan Healthy Food reserves the right to approve or reject refund/replacement requests based on the evidence provided and internal quality checks.

(You can change “48 hours” above to your exact internal SLA if you want.)

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10. Shelf Life, Storage & Usage

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  1. Each product has a specific best before date and recommended storage conditions printed on the pack.

  2. It is the customer’s responsibility to store the products as per the instructions (cool, dry place, away from sunlight, sealed tightly, etc.).

  3. We will not be responsible for product quality issues arising due to:

    • Improper storage or handling

    • Usage beyond the recommended “best before” date

    • Contamination due to wet/unclean spoons (especially for pickles)

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11. Allergy & Health Disclaimer

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  1. Our products may contain or be processed in a facility handling common allergens such as gluten, nuts, seeds, dairy, soy, etc.

  2. If you have any food allergy or medical condition, please:

    • Read the ingredient list carefully

    • Consult your doctor/nutritionist before consumption

  3. Our products are not intended to diagnose, treat, cure or prevent any disease. They are regular food products designed as better-for-you alternatives, not medical or diet products.

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12. Intellectual Property

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  1. All content on this website including logos, brand name, designs, text, images, graphics, and product packaging is the intellectual property of Rajasthan Healthy Food.

  2. You may not copy, reproduce, distribute or use any content without our prior written permission.

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13. Privacy & Data Security

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  1. We respect your privacy and are committed to protecting your personal information.

  2. Any personal data collected during browsing or ordering will be used in accordance with our Privacy Policy, available on our website.

  3. We do not sell or rent your personal information to third parties for marketing purposes.

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14. Limitation of Liability

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  1. To the maximum extent permitted by law, Rajasthan Healthy Food shall not be liable for any indirect, incidental, special or consequential damages arising out of use or inability to use our website or products.

  2. Our total liability, in any case, shall not exceed the value of the product(s) purchased from our online store.

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15. Governing Law & Jurisdiction

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  1. This Online Store Policy shall be governed by and construed in accordance with the laws of India.

  2. Any disputes arising out of or related to online purchases shall be subject to the exclusive jurisdiction of the courts at Sawai Madhopur, Rajasthan, India.

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